We start by understanding your current state. Interview key stakeholders across your operations using a personalised set of questions tailored to your business vertical and specific challenges. This allows us to capture opportunities, pain points, and overall themes.

Gathering perspectives and insights enables us to identify overlaps and gaps, define automation solutions, simplify communication channels, and implement streamlined hand-off procedures incorporated into the final design.

We conduct a thorough risk assessment to ensure smooth operation and address issues in advance. This involves analysing potential threats to your project's success, including operational, financial, and regulatory risks. From there, we develop a customised risk management strategy to help you mitigate these risks and overcome any obstacles.

Once the operating model is defined, we don't leave it on our own to implement it. Instead, we provide thorough and detailed documentation and ongoing support to ensure smooth and effective implementation of the new processes and solutions required. We offer training for your team members to help them understand and adapt to the changes. We're also here to address any questions or issues arising during implementation. Our goal is to successfully integrate the newly designed processes into your organisation's operations.

At Miriol, we believe that operating model design is an ongoing journey. As your business evolves, so should your processes. That's why we offer continuous improvement services. Our team stays updated on industry best practices and can identify opportunities for improvement. By regularly reviewing and optimising your processes, we help your organisation stay ahead and achieve sustainable success in the long run.